Shipping and Refunds

Shipping

We are pleased to offer FREE standard shipping on all orders placed through our website—no minimum purchase required.

Delivery Regions: United Kingdom & United States

Shipping Time: 2–4 days

Carriers: Orders are shipped via trusted logistics partners to ensure timely and secure delivery.

For delivery outside the UK and USA:

We currently offer international global shipping Including EU, Asia, Australia, Africa exclusively through Amazon.com. If you're located outside the UK or US, please CLICK HERE to place your order via Amazon.com.
Note: Import duties or taxes may apply based on your country’s regulations. Amazon will display any applicable charges at checkout.

14 Days Money-Back Guarantee

We take pride in the quality and performance of our Super Serum—and we’re confident you will too. However, if your experience falls short of expectations, we offer a 14-day money-back guarantee for peace of mind.

Simply contact our Support Team within 14 days of receiving your order.

We will gladly arrange a full refund—no questions asked.

If you have any questions regarding shipping, refunds, or your order status, our customer care team is here to help. You can email us : info@superserum.uk

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide FREE standard shipping on ALL orders placed through our website.

Do you offer delivery outside UK and USA?

Yes - For our customers who want delivery in any country other than UK and USA, please CLICK HERE to order via our Global shipping Partner Amazon.com. *Import duty might apply in certain countries - Amazon.com will show you import charges on checkout screen.

What is your refund policy?

We take pride in the quality and performance of our super serum—and we’re confident you will too. However, if your experience falls short of expectations, our 14-day money-back guarantee ensures you can shop with complete peace of mind. Simply contact our support team within 14 days of receiving your order, and we will gladly arrange a refund.

Can I use your products if I have sensitive or acne-prone skin?

Yes ! Our super serum is formulated to be effective yet gentle, making it suitable for all skin types—including dry, oily, combination, sensitive, and acne-prone skin.

How do I know this serum is safe to use ?

BIOCORE LABS Super Serum is prepared cautiously in a GMP and ISO certified facility using skin-safe & responsibly sourced ingredients only. It is Dermatologically tested, cruelty-free and FREE FROM Silicones, Sulphates, Parabens, PEGs, Phthalates, Alcohol, Artificial dyes and Fragrances. We are registered with UK, EU and US Cosmetics regulatory bodies.

Is the Snail Mucin in your serum cruelty-free?

Yes—absolutely. The snail mucin used in our product is ethically and cruelty-free sourced. No snails are harmed in the process. Instead, they are placed in calm, stress-free environments where they naturally secrete mucin, which is then gently collected without causing them harm. We work only with trusted suppliers who follow humane and sustainable practices, in line with our commitment to responsible skincare.

Your cart is empty

Your cart

Estimated total

Shipping and Refunds

Shipping

14 Days Money-Back Guarantee

Frequently Asked Questions

BIOCORE.LABS

Country/region

Language