If you are contacting us about a refund, please ensure you include your Name and Order number. Our support teams will respond to you within 2-3 working days.
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Frequently Asked Questions
Yes, we provide FREE standard shipping on ALL orders placed through our website.
Yes - For our customers who want delivery in any country other than UK and USA, please CLICK HERE to order via our Global shipping Partner Amazon.com. *Import duty might apply in certain countries - Amazon.com will show you import charges on checkout screen.
We take pride in the quality and performance of our super serum—and we’re confident you will too. However, if your experience falls short of expectations, our 14-day money-back guarantee ensures you can shop with complete peace of mind. Simply contact our support team within 14 days of receiving your order, and we will gladly arrange a refund.
Yes ! Our super serum is formulated to be effective yet gentle, making it suitable for all skin types—including dry, oily, combination, sensitive, and acne-prone skin.
BIOCORE LABS Super Serum is prepared cautiously in a GMP and ISO certified facility using skin-safe & responsibly sourced ingredients only. It is Dermatologically tested, cruelty-free and FREE FROM Silicones, Sulphates, Parabens, PEGs, Phthalates, Alcohol, Artificial dyes and Fragrances. We are registered with UK, EU and US Cosmetics regulatory bodies.
Yes—absolutely. The snail mucin used in our product is ethically and cruelty-free sourced. No snails are harmed in the process. Instead, they are placed in calm, stress-free environments where they naturally secrete mucin, which is then gently collected without causing them harm. We work only with trusted suppliers who follow humane and sustainable practices, in line with our commitment to responsible skincare.
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